T&Cs

SHIPPING

Mounty is proudly offering carbon neutral shipping and all our products are packed in fully recyclable packaging. Following the 4 R’s (Rethink, Reduce, Reuse, Recycle) movement we are committed to reducing our carbon footprint wherever possible. We encourage you to reuse packaging and to create something fun. Feel free to share your creations using #mountyboxart and tag our account for a chance to win store credit.

Should you wish to receive your order before a specific date, please contact us by email or leave a note during check-out. We will always do our best to dispatch orders as fast as possible. Please remember that once your order is dispatched, delivery times are outside of our control.

Please contact us immediately if your package arrives incomplete or broken. It is essential to inform us about any issues as soon as possible. According to our couriers' Terms and Conditions we must lodge a claim within 1 business day of the parcel being delivered, otherwise we cannot claim the insurance. We will require photographic documentation of any breakages occurred during transit. Mounty cannot take responsibility for breakages once the items have been used.

Please ensure that your delivery address is complete and correct. If your order is taken to a collection center, please pick it up within the designated time frame. If a parcel is returned to us, you will be held responsible for the return shipping fee and/or any other postage fees required to send the item back out to you.

In order to be able to ship our equipment pre-assembled, due to it’s size and weight we may have to dispatch the order in multiple boxes with separate tracking numbers that you will be provided. 

RETURNS

Mounty is committed to providing highest quality products that are build to last. Mounty is committed to providing highest quality products that are build to last. Being a small family business we are unable to absorb costs involved with cancellations due to a change of mind. We are being charged a set of fees while the order is placed therefore we have to charge a 10% cancellation fee for orders cancelled prior to being shipped. For dispatched orders customer is also responsible to pay return shipping (only available for items in original condition and packaging). 

Each of our products goes through a multi-level quality check before shipment. It is your responsibility to inspect the items upon arrival. We always strive to do our best, and help with any issues you may experience.

WARRANTY

Our 12 month warranty guarantee covers the replacement or repair of any product shipped within Australia that has a manufacturing or material defect that is not the result of normal wear and tear, user generated damages or a natural characteristic of the material used. Any alterations done to the equipment result in the warranty being voided. 

Standard shipping is included. Extra charges apply for REMOTE locations.

Subject to the Australian Consumer Law, our warranty does not apply to any products sold as seconds. Our seconds sales draw defects to the customer’s attention before the purchase of the product. Our seconds frames are structurally sound and safe for use, but are excluded from our warranty guarantee.